Clients' thoughts

The knowledge of call center performance and opportunities for improved productivity are the cornerstones of success for Trish Paterson. My first interaction with Trish was ... to remodel our IVR. She demonstrated critical knowledge and experience that left no stone unturned. Our IVR performance improved significantly upon implementation thanks to recommendations for consideration from Trish. My next experience with Trish was as a consultant on scheduling and forecasting. As any call center knows, the work force operations position is the key to strong metrics and customer satisfaction. She demonstrated her knowledge in the areas of both forecasting and scheduling in a way that kept us functioning until a work force manager replacement could be hired. She also left us with a roadmap for success given the nuances of our call center that we’ve referenced repeatedly. She is friendly, easy to do business with and gets to problem resolution quickly.

Denise Cunningham, Vice-President,
Call Center Operations, Public Storage

Trish used creative thinking to constantly challenge the status quo and thanks to her we learned so much through the process. A delight to work with, high energy, engaged, cheerful and knows exactly how to lift your spirits - complete contrast to regular IT folks.

Linda Edwards, Senior Contact Center Manager
British Columbia Automobile Association