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Want to Chat about AI Chatbots?? - Blue Kite discusses why your organization should be considering AI Chatbots - Check out New Thinking

Welcome to Blue Kite Consultants

Blue Kite Consultants work with all levels of your organization to identify opportunities and develop detailed roadmaps to ensure you realize the benefits from them.

Our customer base is mid to large organizations and includes, government, healthcare, insurance, telecommunications, utilities, and Fortune 500 companies. We want to share our extensive knowledge and experience with you.

Our Project Management practice focuses on deployment of cloud and premised-based contact center solutions. In the past 18 months we have led 3 large, multi-site cloud deployments in healthcare, government, as well as several premised-based upgrades, middle-ware development and IVR enhancement projects.

Our Consulting practice focuses on optimizing your technology investment and increasing your operational performance. We provide insight and best practices on: Call Center Technology; IVR & Skill-Based Routing; Inbound & Outbound Operations; Metrics & Reporting; Social Media; Trends Analysis; Gamification; Speech Analytics; Workforce Management; and Quality Management.

Most importantly, we stay with you - ensuring that the initial momentum is sustained, that your team remains engaged, and that your organization continues to move forward.

We offer services throughout the USA and Canada.

Webinars &

Contain Costs & Increase Predictability: The Benefits of Cloud for Government. View

Workforce Optimization - Think Strategic, our white paper on how to leverage WFO in your strategic planning and execution. View

Best Practices in Quality Management

Our research leads us to many interesting places. We share with you here some of our own webinars and whitepapers – as well as those from the many industry experts.

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& Events

  • An excellent article – perfect way to start one’s day. Analytics Lessons From The Homeless By Ray Rivera, Director, Solutions Management, Workforce Planning and Analytics, SAP View more
  • Genesys Xperience19 – June 10-13, Denver, Colarado

    Join thousands of customer experience professionals to learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. Learn how behavior and technology are rapidly transforming how we deliver CX and what it means for your business. Hear from Genesys solution experts, get hands-on demos and network with your peers. It’s four of the best days you’ll invest in learning, connecting, and sharing all things related to CX.

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