News & Events

Interactions 2016 – June 6-9 @ JW MARRIOTT, INDIANAPOLIS, IN

reImagine Your Future. INTERACTIONS 2016 is a four-day, global conference designed to help Interactive Intelligence product users and Partner organizations learn about new version releases, product upgrades, training curriculums, Partner-based supplemental applications and hardware.

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ACCE Conference and Expo Long Beach, CA - May 10-13, 2016

RISE OF THE CUSTOMER EXPERIENCE The customer experience has overtaken price and product as the key brand diff erentiator. As customers increasingly seek service in channels such as self-service, chat, and social media, they’ve gained control over where, how, and with whom they’d like to do business. This shift places an increased emphasis on contact center and requires leaders to align their people, processes, and technologies to provide truly personalized interactions. Attend ICMI’s Contact Center Expo & Conference to discover best practices for your contact center and learn new insight into staying ahead of rising customer expectations.

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